Top of the Rock Customer Service Training
Training is being made available to interested local businesses

Date: Sept 21, 2010
Time: 2-4 p.m.
Location: Castle Rock Chamber, 420 Jerry Street
Fee:  Free

As Castle Rock grows, so does our tourism which in turn, means more customers at our local businesses.  In an effort to enhance quality customer service in our community we are offering FREE customer service training.  This training is designed for the front-line employees and held at the Castle Rock Chamber of Commerce.  The next Top of the Rock Customer Service training class will be held at the Chamber on Tuesday, September 21st from 2-4pm.  

The importance of this service training is multi-faceted.  The course offers information
on how customers rate service; provides examples, examples and more examples of great customer service, reviews all that Castle Rock has to offer our visitors and imparts the attributes of a great customer service representative who delivers Top of the Rock Service! 

Our trainer is Susan Thayer who is a member of the National Speakers Association and a franchise business owner.  Susan has been working in customer service for more than 15 years.  Drawing from her own experience, Susan speaks to business owners, managers, and customer service associates in Colorado and the Western Region of the U.S.  As a member of the Castle Rock Chamber's Board of Directors, Susan has volunteered for the Hospitality and Tourism committee to help bring customer service training to the members of the chamber. 

GET MORE BUSINESS THROUGH THE GOVERNMENT!!

Learn, Discover, and Uncover how to build your pipeline and get more business through government channels.  Did you know that the number one buyer of goods and services in the United States is the government?  From the Feds, to your local and state agencies, the government has millions of dollars to spend. Do you want to know how you can gain access to these Government dollars? Then you will want to attend this action packed event as presented by Mike Tafoya, President and CEO of Estrada Strategies-Denver Tech Center featuring PTAC-Colorado Springs (Procurement Technical Assistance Center), and the SBA-Denver (Small Business Administration):

• Discover where to go to get more business
  
• Uncover the mystery of doing business with the government
  
• Learn how to navigate the government channels

Date: Wed., Sept. 29th
Time: 11:30 am-1 p.m.
Location: Castle Rock Chamber, 420 Jerry Street
Fee:  Free to Chamber members—Networking, Ascent, Premier, Entrepreneur, Executive   & President’s Levels

• $10 for Community Connection Level
• $20 for non-Chamber members

Slips, Trips, and Falls

Why should you and your company care about preventing slips, trips, and falls? Because workplace accidents involving slips, trips, and falls can cost you money in lost employee productivity and higher workers’ compensation costs.
Here are some facts:

• The U.S. Department of Labor lists falls as one of the leading causes of occupational death, accounting for eight percent of all job-related fatalities.
• In the American workplace, slips, trips, and fall accidents account for approximately 300,000 disabling injuries per year.

Injuries from slips, trips, and falls are among the most frequently filed and most severe claims submitted by Pinnacol Assurance policyholders
Regardless of your company’s size, industry, or number of employees, you can control workplace hazards that cause or contribute to slips, trips, and falls.
The Castle Rock Chamber of Commerce, CoWest Insurance, and Pinnacol Assurance will host this seminar on “Slips, Trips, and Falls ” presented by Dana Foley, safety consultant with Pinnacol Assurance.

Date: September 30
Time: 9:00am
Location: Castle Rock Chamber, 420 Jerry Street
Fee:  Free to Chamber members—Networking, Ascent, Premier, Entrepreneur, Executive & President’s Levels

• $10 for Community Connection Level members
• $20 for non-Chamber members

RSVP to Tammy@castlerock.org or 303-688-4597

Solving Debt Problems & Protecting your Business in the Future

This workshop applies to current, late and delinquent debt within your business

• Do you have liquidity problems or accounts payable issues?
• How do you repair your credit scores?
• Find solutions to asset-protection and strategies for your business future.

Bill Henry’s presentation is to help small business owners resolve their personal and business debt problems through settlement, restructuring and debt liquidation.  We will discuss who is liable for the debt from a creditor’s prospective followed by an in-depth discussion of the types of debts and options for resolving it. 

Date: Thursday, October 21
Time: 11:30 am-1 p.m.
Location: Castle Rock Chamber, 420 Jerry Street
Fee:  Free to Chamber members—Networking, Ascent, Premier, Entrepreneur, Executive & President’s Levels

• $10 for Community Connection Level members
• $20 for non-Chamber members

Presenter: William L. Henry IV, Attorney at Law
Robinson & Henry, P.C.

RSVP to Tammy@castlerock.org or 303-688-4597